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MSA Worldwide’s response to the FTC’s Request for Information on franchise agreements & franchise business practices

In its update in 2007, the Commission decided to eliminate the requirement that franchise sales organizations and brokers provide material disclosure to the potential franchisees they are working with. While removing that information from a franchisor’s disclosure document was a...

Managing Your Reputation in Times of Crisis

Most professionals agree that the existence of a working crisis plan and its successful implementation must be viewed as important to the survival of business.

The Relationship between Franchisor and Franchisee

While the parent-child analogy is sometimes used to describe the relationship between franchisor and franchisee, it is neither the legal relationship nor even the practical business relationship.

New Franchisee – Old Franchisee – Who Do You Protect?

Likely one of the most challenging decisions a franchisor has to make is whether to get between the seller and the buyer of one of their franchises.

Crisis Management

Speed, honesty, and a plan you can execute are all central to an effective crisis management program. The damage from a poorly handled crisis can cause long-lasting and often permanent damage to a company’s reputation and its marks.

Disagreeing with Your Franchisor

Good franchisors look for mutual success, and some of the best ideas in franchising have come from franchisees. But good franchisors also make decisions based on what is best for the system.

Evaluating Customer Service in a Franchise System

Anticipate regional differences, because customer service expectations can vary greatly from market to market. But always take the higher standard, as increased customer service in markets that don't expect it will increase customer response.

geometric fish eating smaller traditional fish

Acquisition Fever – Consolidation in the Franchise Industry

As of 2018, 193 parent franchise companies control 606 franchise systems that comprise 26% of all franchises in the United States. Consolidations of multiple franchise brands under a common parent - domestically and internationally - continue to grow.

sketch of lightbulbs (representing ideas) climbing stairs

How do I get my franchisee to move through adolescence into maturity?

Franchisees are not children. For the most part they are intelligent adults, investing in an unfamiliar business opportunity which requires them to learn new skills.