When franchising, one essential task is to document your operation for the purpose of guiding franchisees about how to meet your standards and execute the brand with integrity.
Today we spend a lot of our time scrubbing our clients' manual library, training programs, and agreements to remove unnecessary controls. Our goal is to put the franchise relationship back into the proper balance between brand standards versus control.
A franchise operations manual is the DNA of a franchise system - the foundation that governs franchise unit performance, procedures, and conduct.
To secure franchisee compliance as your franchise brand evolves, operations manuals updates must keep pace with changes to your franchise system.
What are the implications for DIY video in franchise system training? When is it appropriate to use video for training, and what tasks are best communicated via other methods?
Whether franchisors should continue to provide training directly to franchisees' employees, and whether doing so creates any joint employer vicarious liability risk.
Whether you've already committed to revamp your training program, or are only beginning to analyze whether the time is ripe to do so, don’t analyze from the ivory tower.
Though problems in training execution can be the source of service or product issues, take the time to sort out whether other factors in your system are to blame.
The current climate around joint employment issues should serve as a wake-up call to review your franchise operations manuals now with these best practices in mind.